Sprinklr, Inc. (CXM) Stock

Sprinklr, Inc. (CXM) is a Technology stock trading at $7.27 (as of 2026-08-21), with a market capitalization of $1.77B and a trailing P/E of 61.7. Figures are sourced from first-party U.S. SEC EDGAR filings and market data.

Sprinklr, Inc. provides enterprise cloud software for customer experience management. It offers a set of products that cover research and social engagement, customer care, and marketing and advertising, and supports businesses in planning, publishing, routing and resolving customer issues and analyzing conversations across channels.

Understand Sprinklr, Inc.: how it makes money

Sprinklr sells an enterprise cloud platform for Unified Customer Experience Management, including Modern Research and Modern Care, and it makes money primarily from subscription revenue, with smaller contributions from services and professional services.

Sprinklr’s profit engine is recurring subscription revenue, where retention and expansion (net revenue retention and net dollar expansion) need to stay above 100% to drive growth, while services make up a smaller share of the revenue base.

Revenue by segment (latest quarter)
Subscription	$0.2B
Services	$0.0B

Business quality (Mixed): The company’s operating story is best tracked through subscription retention and remaining performance obligations, but current profitability is modest (operating margin 4.8%).

Valuation: Trades at 44× trailing earnings · $1B market cap.

Bull case

Subscription retention and expansion are slightly above 100%: Subscription Revenue-Based Net Revenue Retention Rate is 104% and Subscription Revenue-Based Net Dollar Expansion Rate is 103%.
Backlog visibility through contracted remaining performance obligations: Contracted Remaining Performance Obligations (CRPO) are USD 0.56B.
Operational rollout signals for AI initiatives: Sprinklr reports 170 AI deployments in Sprinkler Service, an AI Agent Containment Rate of 90%, and an average reduction in handling times of 55% after full co-piloting deployment.

Bear case

Modest operating profitability: Operating margin is 4.8%, which can limit how much operational setbacks affect earnings power.
Growth headroom may be limited if retention slips below 100%: Both subscription retention and dollar expansion are only modestly above 100% (104% net revenue retention, 103% net dollar expansion).
Smaller services revenue share means less diversification from non-subscription work: Services revenue is USD 0.02B versus subscription revenue of USD 0.19B.

Valuation — source: SEC EDGAR (first-party)
Price	$7.27
Market Cap	$1.77B
P/E Ratio	61.7
EV / EBITDA	24.0
Price / Book	3.62
Price / Sales	2.03
FCF Yield	6.2%
DCF Value (model)	$7.87
DCF Upside vs Price	8.3%

Profitability & Growth — source: SEC EDGAR
Revenue (TTM)	$857.20M
Net Margin	2.7%
Revenue Growth (YoY)	6.8%
EPS Growth (YoY)	-300.0%
FCF Growth (YoY)	-16.1%

Financial Health — source: SEC EDGAR
Altman Z-Score	2.12 (grey)

Valuation vs Sector & Industry
Stock P/E	61.7
Sector P/E (Technology)	34.0
Industry P/E (Business Services)	30.2
vs Sector	81.5%
vs Industry	104.5%

Smart-Money Activity — SEC Form 4 / 13F / Congressional disclosures
Top Institutional Holder	VANGUARD GROUP INC ($129.29M)
Institutional Holders Tracked	10

Company
Sector	Technology
Industry	Business Services
CEO	Rory Read
Employees	3,589
Country	US
IPO Date	2021-06-23

Related Companies (Business model: SaaS / Subscription Software (Enterprise); 8 closest by market cap; US-domiciled)

Data as of 2026-08-21.

Figures sourced from U.S. Securities and Exchange Commission (SEC EDGAR) filings and market data. Not personalized investment advice.